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Customer reviews of Smart Motoring Solutions
At Smart Motoring Solutions we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Smart Motoring Solutions
Based on 77 customer reviews
Would give 0 stars if I could
By Heather J on 20 May 2019 | Purchase not verified
Bought a mini Cooper from this dealer. On they way back home the engine warning light came on. My local garage diagnosed misfires in two cylinders. Called the dealer who hung up when I said wanted to talk about the car. Tried calling again, nobody picked up. Tried from a different number and (surprise, surprise) they answered. Explained we wanted them to fix the car under the 3-month warranty, they refused. Said we wanted to return it and get our money back, they refused. Two days later car ground to a halt and to cut long story short, it needs a new engine. The mechanics at the garage have said that this is a historical issue covered up to make it look like nothing was wrong. As a result, WE ARE FACED WITH PAYING OUT A LARGE SUM OF MONEY (£1600) to have the engine replaced, more than half the cost of the car. We also found out that they had falsified the service history and have REPORTED THEM TO TRADING STANDARDS for both this and selling a car that was not fit for purpose.
By Hanifah B on 26 April 2019 | Purchase not verified
****************AVOID DEATH TRAP************** sells badly faulty cars that are a dangerous we brought a car and it doesn’t even start it completely shut down wile driving in the 3rd lane on the motorway no exclamation or brakes putting me my partner and my kids at serious risk we managed to make it to safety to the hard shoulder but could have easily died the other day. Seller blocks your number and ignores the problem and refuses to refund or repair.
By David B on 06 April 2019 | Purchase not verified
AVOID! Recently bought a car from this company.In Autotrader description the car was in perfect condition. Problems has started straight after purchased when I went on the motorway. Too much exhausting fumes and problems with performance. Car wasn’t serviced. Serious oil leak, engine was washed before the car was sold to me-so none of the oil leak was visible! Mechanic advised that air access to engine was blocked by very old oil and soot. Lack of DPF which causes too much exhausting fumes and is illegal. Also fuel pump is not working properly causing fluctuating fuel pressure. Injectors and turbine are somehow working despite beeing very weared. The car is dangerous to drive because often struggling even on the first gear. The owner of the company is ignoring calls and messages. He hungs up on me! He is refusing to take the car back! AVOID!!!
Came from Barnsley to look at car brought it home
By Stephen T on 27 March 2019 | Purchase not verified
Had the car almost 4 weeks now not had a single problem with it. One of the easiest decisions about buying cars i have made
Not happy at all, terrible customer service
By Rose H on 03 March 2019 | Purchase not verified
Very disappointed with the service. Travelled one an half hour to view a car which was clearly not advertised correctly. Was absolutely filthy from inside covered with pet hair. Was advertised immaculate and mint, which clearly was not. Waste of hours of travelling back and forth( taking time off from work and organising childcare). Clearly told the man that we are coming from a distance so we need the car ready , but was in process of being hoovered when we arrived. However even if it was hoovered and dusted the smell in the car was horrendous and wouldn’t take. Would not come back here again!
Wasted half of my day! Maybe this was a joke???
By James T on 12 February 2019 | Purchase not verified
Called up to arrange a viewing and test drive. Seller confirmed and I informed him that I was coming from 50 miles away, so didn't want to have my time wasted. I brought the funds to buy the car right there and then, but when I arrived at the sellers business; he was not there and was uncontactable. I'm absolutely furious that I've wasted 4 hours of mine and a friend’s day not to mention £20 in fuel! - I would not recommend this highly unprofessional business to my worst enemy. AVOID AT ALL COSTS!
Make sure you test drive yourself
By Andy M on 11 December 2018 | Purchase not verified
I made the mistake of letting the seller drive the car that we were interested in. He did the classic trick of turning the radio up quite loud. It didn't register as suspicious at the time, as he is a very likeable chap. We decided to buy the car as it has low mileage and is in very good condition. However, on picking up the car and driving it home, it was immediately clear the was a problem with the brakes, which vibrated a bit at speed, and made a noise at lower speeds. The car had passed it's MOT 3 weeks before, so I rang the seller immediately, and he basically wasn't interested. He said he couldn't do anything about it and offered to give me the number of a garage to ring. I took it to a garage I use, and the car needed new brake discs and pads! This was three weeks after the MOT. I got it serviced at the same time, and the air filter needed changing, despite the service book saying it had been changed when MOT'd. It all left me worried whether there will be other problems.